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I read this morning that the CEO of united is taking full responsibility and saying that they are turning a corner in their approach to all things customer service related.

And that was way off topic but I find it more interesting than the rest of this arguing. :D

I agree with Bae. Just like nurses specialize, so do docs. We get good at what we do everyday, and we only do a tiny percentage of the whole thing. Additionally, docs delegate to nurses and nurses...