A year ago I called for refill on a cheap diabetic med for my husband. They said he was no an longer active patient so they couldn't refill it. I said we never left and he was seen within the last year. They said Dr so and so left our practice. I said yes the resident left when his residency was done - but we didn't leave. They said he is no longer an active patient.

I got an appointment with a different practice ASAP and we finally got the script refilled. He missed a week of meds.

I'm a nurse. I know how to make the system work for us. I still couldn't prevent him from missing a week of meds.

I guess we could have sat in an urgent care and begged for a script - but there was no guarantee that would have worked either.

Then I see patients all the time with notes in their charts about medication noncompliance. I wonder who exactly was noncompliant. It's a blame the patient culture ...

Argh!!!