But the real problem in this case seems to be how a message is received.
While I think civility is important, it's probably true that there is no way to present an idea that someone will not decide to take offense to, especially in our hypersensitive age. There seem to be some bright people devoting themselves to detecting "microaggressions" and "implicit bias" on the part of even the most well-meaning. Is there anything short of speech control that will leave them feeing safe? I'm not inclined to give them the power to set the terms of discourse.
Given a choice between limiting ourselves to some list of approved platitudes and running the risk of hurt feelings, I'm of the opinion we're better off with the hurt feelings.