Yes! That is something considered critical in my workplace, for managers to sit with employees as they go through the work. We call them "Process Walks." The idea is to go to where the work is actually done, and hear from the people who do the work if there is a better way. I've had it happen that I drafted a process that looked good on paper, but then sitting with an employee who was trying to follow the steps showed me there were elements that needed changing. One time there was a process nobody was following as they were supposed to be, and I sat with each employee, learned from them, made changes and then sat with them again. We eventually ended up with a decent process that everyone was happy to follow, and it pulled in ideas and best practices from everyone. I found it a very useful tool when I could find time to make use of it. Haven't gotten to do much of this in recent months, unfortunately. I will also say that we all felt awkward about it at first, but it became something that we all liked and employees would save certain things that they wanted to go through while I was with them.