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Thread: Help please........new iphone lost internet

  1. #1
    Senior Member CathyA's Avatar
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    Help please........new iphone lost internet

    Hi again. In my other note I said I had gotten a new iPhone 8 plus yesterday. I used it alot yesterday. But this morning, it has no internet connection. I can't get anything on it. I fully charged it last night. We intermittently have problems with ATT losing their signal. We've been told they occasionally shut down a cell tower to repair or test things. But our back-up phone (wireless) still works, as does this computer.

    Might I have selected/deselected something on my phone that won't let it receive a signal?

    We have our own wi-fi device and it appears to be working properly. Okay.........when I allow my phone to be connected to our wi-fi, it works, but that isn't how it should be. With my previous phone, and DH's phone, our wifi doesn't need to be on to receive a signal.

    Anyone out there who can help a tech-challenged person?

    Thanks for your help!

  2. #2
    Senior Member Tradd's Avatar
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    Bring up the control panel by swiping up from the bottom. Is WiFi off or airplane mode on?

  3. #3
    Senior Member CathyA's Avatar
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    LOL Tradd..........you're my hero!! haha I turned on the one with the cell tower symbol, and voila! I don't know how that even got turned off.
    Hopefully, it will stay on now. I don't think I'm start enough for a smart phone.

    Thanks a million Tradd!

  4. #4
    Senior Member Tradd's Avatar
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    Glad to hear! It’s easy enough to accidentally turn something off with that panel.

    You had an iPhone before so there shouldn’t be too much of a change! It’s just bigger and newer!

  5. #5
    Senior Member CathyA's Avatar
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