I really don’t know what has gotten into people. We all pick up incoming calls. No receptionist. It’s often for another person in my dept. I say “so and so handles that. Let me transfer you to them. One moment please.” The person calling starts screaming about whatever the issue is and won’t stop yelling in order for me to transfer them to the appropriate person. OMG. This happens multiple times daily with many different callers.

The issues in question often aren’t anything major at all. Someone who was a brand new customer does the screaming routine everytime they call. Have done it from day one. WTF. And when you nicely tell them you’ll transfer them to the person who handles their stuff, more screaming. They just won’t shut up.

I’d love to tell them to save their breath to tell it all to the person who handles their stuff, but can’t do that.

Ssheesh.