I wouldn't think he is poor poor, and then when I think about it isn't Rob's profession actually fairly high paying even before he was in management? I think the tendency is to think it's not as it's service work, and yes it is true that *much* service work doesn't pay well, but I've heard waiting actually can. So ... I don't know.
But it doesn't have some white collar accouterments that horror horror ... I mean it's fine to be better suited for service work, blue collar, pink collar, or whatever than white collar work, if one knows oneself and what best suits one, and can ALSO get it (ie someone will hire one for it), and ALSO make their bills off it (ie living wage) then good, very rarely are all these conditions met but ...