Razz: The Verizon VM system seems like it will just let us record the person's name, and not an entire custom message. I will check on that when I call Verizon though, since that would be a good solution. The problem with the current setup is her friends getting worried and confused when they get a perplexing message and cannot get through to Mom. Will the old Verizon e-mail, they at least had the illusion that they were leaving her a message. The problem with the Verizon VM setup is what you described - messages left, sometimes fairly important, e.g. medical providers, with the assumption that she would get the message.