i do, whenever I am walked through a conversation I do that. I am really good at this part of my job, in fact my 2 colleagues for summer managed to anger every parent they talked to in the first 2 weeks. I followed up and made everyone happy. I think it is just automatic in this department to do this. She is not the first one, but my school year person realized i could do this well long ago.
So just following directions, yup