I agree with oldhat. MS Word used to be great. Now it's so non-intuitive that anytime I want to use any feature I have to google to figure out where it is.
And in addition to the various communications methods mentioned I'm now dealing with younger people texting me and expecting near instantaneous response. Ugggh. As if it wasn't crazy enough that now an insurance submission gets turned around in a day or two instead of a couple of weeks, as was the standard when I started in insurance 16 years ago.