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Thread: We Thought We Were Prepared -- I Guess We'll Find Out!

  1. #1
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    Exclamation We Thought We Were Prepared -- I Guess We'll Find Out!

    Two weeks ago I spent 4 hours in the ER with a bug bite I reacted to.

    But last Saturday, my husband fell off a platform ladder and broke both bones in one leg. All of a sudden we're looking at how much hospitalization we've got, how much is in the emergency plan, etc.

    We need to know how much rehab he needs, how much of that is covered by our insurance, etc. etc. etc.

    I found out his company doesn't have anything as old fashioned as a switchboard or a Human Resources department I can just call. I got our insurance company to connect me. Got an Indian woman who barely understood me and who I barely understood who basically wouldn't tell em spit, because there's an authorization my husband hadn't done. (He can't find whatever it is on the website either, but that's another problem.) etc.

    Lots of very stressy, expensive decisions being made here and having to be made NOW. And potentially it can drive us to bankruptcy if we choose wrong.

    Oh joy.

    Be glad you're not us, now. Do yourselves a favor and call and bug your company's HR department. Find out beforehand how much hospitalization you've got, what the extra insurance covers and doesn't. Whether or not your local hospital is in the insurance company's network, etc. All those nasty, icky PITA questions you probably glance over when HR sends the 2-10 pages of data, annually. Doing it this way isn't fun.

  2. #2
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    40 years ago I worked for a big insurance company and paid claims. That job has always made me very aware of all the insurance specifics. I hope he heals quickly. Sorry you are having issues. How can they expect you to get pre-approval for a accident?

  3. #3
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    Quote Originally Posted by Teacher Terry View Post
    How can they expect you to get pre-approval for a accident?
    I have no idea!

    I'm feeling a lot calmer. We have the answers to many of our questions. And we do have insurance, etc. in place. Of course we don't know if it's enough, but we found out what we had AND now I can talk to them about it, which I couldn't before.

  4. #4
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    When my mom would get someone on the phone that she couldn’t understand she would hang up and call again. Often she would end up with someone in the states.

  5. #5
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    Quote Originally Posted by Teacher Terry View Post
    When my mom would get someone on the phone that she couldn’t understand she would hang up and call again. Often she would end up with someone in the states.
    Or, just ask for someone in the States. They usually will redirect you. If need be, tell them you are hard of hearing and need to speak to someone from the States.

  6. #6
    Senior Member rosarugosa's Avatar
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    Newgig: Good luck navigating the insurance red tape, and I hope your DH has a smooth recovery.

  7. #7
    Senior Member Tradd's Avatar
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    Oh dear. So sorry to hear about our DH.

  8. #8
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    The problem won't go away if I ask for someone in the US. He works for a company headquartered in India, so I figured I was stuck with the miscommunication! He's much better at India speak than I am, so he'll probably do most of that kind of phoning.

    Thank you for the good wishes all!

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