Originally Posted by
Tradd
Actually CBP comes to the broker for the paperwork, not the importer.
Iris, my boss is now siding with the customer that I should let the customer know before I send paperwork to CBP. I don’t know what’s changed her mind from before. I think all she sees are dollar signs. The customer insists we forward our email sending the paperwork to CBP, rather than just telling them XYZ paperwork was requested and sent.
I’m being told “they’re still a customer” and my response is “they knowingly committed fraud and I’m supposed to bend over backwards for them?” Answer is yes.