Had to look up THC to know what it meant - call me naive about the world of using. I could see why managers have to be really alert and full capable when I watched the response of a management team at my grocery pull quickly together when an older man suddenly appeared deranged and confused, falling and fearful of where he was. This was near an exit at a busy time so shoppers were quietly rerouted with their buggies to leave. They were so calm and talked to the man, soothing him until he collected himself and finally stood up. He was adamant that he needed no further help from anyone.
I gained a greater appreciation for the skill set needed to manage a store, Rob. Your experience in the tourism service sector would have prepared you well.