I won't mention the name of this credit union as this is not a commercial. I just wanted to post an amazing recent experience with my credit union.
Fraud was detected on my debit card. So this CU overnighted me a replacement card. Then less than a week later, this CU once again overnighted me a debit card and separate from that, this CU also overnighted me a new PIN. (my wallet was lost/stolen, this is why the need for another debit card)
I don't know about you'all but to me this CU is a keeper. And one time I was locked out of my account and I called customer service and the CSR spent 41(!!!) minutes with me until the issue was resolved. I was so impressed that I asked to speak to her supervisor when I was transferred to said supervisor, I showered the CSR with praise.
One thing in my life is working well - I am a member of a CU that actually practices customer service even in this day and age. Rob