I think I can describe this now without sputtering with rage and frustration. I recently got a reminder letter that I need to renew my driver's license before my birthday in late April. Unfortunately, I cannot renew it online again since I renewed it online the last two times; I need to go into the Registry of Motor Vehicles (RMV). License renewals are now by appointment only. I thought this might be an improvement over the old system of taking a number and waiting for hours - ha! There were no appointments at any of the 3 RMVs that are a reasonable distance from me, although plenty of availability in places like North Adams and Martha's Vineyard, as far away from me as they could possibly be while still being in the state. But wait, the website says appointments are "released" hourly throughout the day, so I just need to keep checking every hour and refreshing my screen - good thing I am retired! Finally some appointments are released, all three RMVs for the same date in late April that I cannot make due to a conflicting appointment. The next day I succeed in scoring an acceptable appointment, and I feel like I scored f*cking Taylor Swift tickets, but I'm just trying to renew my f*cking driver's license like a good citizen! F*ck the Massachusetts RMV! This is a prosperous state; it's not like I'm in Mississippi or somewhere, and a functional RMV should not be too much to ask. I feel bad for anyone in my area who needs to renew their license in March.
DH and I had talked briefly about doing a mini-getaway to North Adams, kind of like medical tourism, but RMV tourism instead.
Jeppy, I think your next crusade should be MA RMV reform!