Our kitchen cabinets in Herman were provided by Diamond company through Lowe’s. Nice cabinets, I’m happy with them,, everything went smoothly except for one thing and that is apparently a special order to get cabinet doors with no fronts so that we can put in glass.
The ordering of these things was so convoluted that our Lowe’s representative said “I’ll just order them for you later, and you don’t have to pay for them.”
That was February. By June of our cabinets came and DH installed them. All but these four cabinet doors. Since then we’ve had five incorrect shipments. As of today we have three of the doors, we just need one more.
Yesterday we drove 30 miles to the Lowe’s store because we had an appointment with the kitchen cabinet designer who has already sold us two incorrect shipments. We brought with us one of the cabinet doors that is correct so that we could show him exactly what we want.
After driving 30 miles there, we found that he was not at work that day, he had called in sick. When we asked to speak to the store manager that guy didn’t have any good suggestions Tell us to come back and talk to the kitchen designer.
At some point I’ll probably contact Diamond directly. See, I haven’t wanted to complain too much up to this point because we were not in a huge hurry for these cabinet doors, they are free to us, we like the kitchen cabinets and Diamond did a really decent job in meeting the timeline they said they would meet. But FIVE incorrect shipments?
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Originally Posted by frugal-one
