Hopefully, it's good news.
I remember when I called immigration to hear about our visas. I'd called and was told "don't worry, you'll hear from us within the week." then I didn't hear from them, so I waited another week, and then called them. I discovered then that my immigration officer was on holiday. I asked when she would get back. They told me, and I said I would call back then.
I noted the date and called her back. I learned that she had been let go, and that she'd completely mishandled my case. So, I'd been forwarded to a new officer, who hadn't yet gotten ahold of me because SHE went on holiday when the other woman got/back and was let go! So I asked when she would be back from holiday, and was given the date.
I called -- and this was 5 months after submitting my forms!!! -- and she said that she hadn't even looked at our case yet, but would get back to me in a week.
Thankfully, she did, and told me we needed X, Y, and Z to complete the documents. I sent her those things post haste, and then she said it would be "at least three months."
good lord. luckily, the people from whom we were buying the business started acting up, and immigration gave us a special dispensation at the last minute so that we could buy the business. And, the rest is herstory.
I hope that the HR person is on holiday.