That is interesting IL, How would you want someone to ask about things like the payment process for parents? I have never done it before and I need to learn. It seemed more tangible and effective than other types of things like emotional support. I am not asking a supervisor to listen to me rant or provide emotional type support, but either train me or send me to someone who can on parent payments that is something I really need.
Other things I have asked for as support are to miss or makeup a meeting so that I could interview a candidate when I was short staffed, a supervisor to read over a document and give feedback, and opportunities to work on my personal goals such as training staff. I really have no idea what others mean by support, I get the impression that many supervisors see support as advice. In our department they offer to watch us work or look over our task lists to tell us how to do things better.