razz
8-19-16, 3:08pm
I have been buying Birkenstock sandals of the same design for decades. I buy a pair in the spring, wear them as slippers indoors for a year, switch them to outdoor sandals the following year and wear them out by walking the dog. I have done this cycle for longer than I can remember - same style, rotate colour between navy and black to separate indoor vs outdoor Birks. This past spring, my size was sold out.
Tried to buy them earlier this month from my usual supplier who had received a new shipment of 500 pairs and they don't fit. I wore my old Birks yesterday to the store and the Birks chief salesperson admitted, the new ones don't fit, the sizing is wrong now and baggy around the arch compared to the used model. I tried one version that is two sizes smaller but even they are not that great. Other staff at the store have apparently have complained that the new Birks don't fit, don't feel right anymore. The price has been going a little each year including this year but the quality until now has remained steady and worth it. I will not buy another pair.
The staff and I tried different styles, sizes etc., but they agreed that the fit simply isn't happening and my feet are very predictable and easy to fit. Birks were easy to find a fit. What have they done?
Why can't companies realize that once it loses a good reputation it is very difficult to get back.
Tried to buy them earlier this month from my usual supplier who had received a new shipment of 500 pairs and they don't fit. I wore my old Birks yesterday to the store and the Birks chief salesperson admitted, the new ones don't fit, the sizing is wrong now and baggy around the arch compared to the used model. I tried one version that is two sizes smaller but even they are not that great. Other staff at the store have apparently have complained that the new Birks don't fit, don't feel right anymore. The price has been going a little each year including this year but the quality until now has remained steady and worth it. I will not buy another pair.
The staff and I tried different styles, sizes etc., but they agreed that the fit simply isn't happening and my feet are very predictable and easy to fit. Birks were easy to find a fit. What have they done?
Why can't companies realize that once it loses a good reputation it is very difficult to get back.