Zoe Girl
9-13-12, 10:32pm
Sooo, at bacl to school night I had 3 families approach me angrily over an issue that I was in the process of solving. I had a table set up to get more enrollments in our programs and they were waiting for me. I saw the other family who first approached me in the background, the mom who called around and got everyone fired up. I had already listened to her the day before, I had responded to everything, and we were working on a solution with the principal that was pretty complete. I ended up giving my personal guarantee to pick up all the kids in the program from their classrooms on Monday. One parent even said that we should do that since we meet a bus morning and afternoon for a special needs child. Um yeah, the child needs a harness to ride the bus so of course we put her on the bus and pick her up. My supervisors response was to call me during the crunch time of finding all the kids and I told her I could not talk, then later she told me that the customer is always right.
In addition the complaint they all share I had a parent very upset about our behavior system and called it public humiliation. He had said this before when he came to pick his children when they were in trouble. So I called him the next day to make time to talk and he didn't answer so I left a message.
Meanwhile my director staff is getting on my nerves. I posted about her in family/relationships. She has had an issue with everything and rather than getting better it has gotten worse. I pretty much had to force her to do the curriculum today and she keeps saying she doesn't understand why we just can't do things different. Well she got hired by an organization with 60 school programs, we do it the same.
Thank you for letting me vent, I am talking to the principal tomorrow, we already have a plan, then setting up meetings with parents so we can get on the right track, and frankly telling my staff that she does not really act like she wants to be at this job. Also I am going to change my phone message to say I do not accept calls between 3 and 5 pm because I am actively engaged with children. (engagement was another complaint from the person who talked to me for 20 minutes while I had children waiting)
In addition the complaint they all share I had a parent very upset about our behavior system and called it public humiliation. He had said this before when he came to pick his children when they were in trouble. So I called him the next day to make time to talk and he didn't answer so I left a message.
Meanwhile my director staff is getting on my nerves. I posted about her in family/relationships. She has had an issue with everything and rather than getting better it has gotten worse. I pretty much had to force her to do the curriculum today and she keeps saying she doesn't understand why we just can't do things different. Well she got hired by an organization with 60 school programs, we do it the same.
Thank you for letting me vent, I am talking to the principal tomorrow, we already have a plan, then setting up meetings with parents so we can get on the right track, and frankly telling my staff that she does not really act like she wants to be at this job. Also I am going to change my phone message to say I do not accept calls between 3 and 5 pm because I am actively engaged with children. (engagement was another complaint from the person who talked to me for 20 minutes while I had children waiting)