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Tradd
5-18-13, 3:46pm
Since several of you have emailed me asking for an update on the work situation (I was surprised people were keeping up with it that much!), I thought I'd update:

Things have really calmed down at work. GM was apparently told by CEO that GM had bigger fish to try then concentrating on daily, operational stuff. He pretty much stays in his office.

Corporate officer for customs related stuff who was filling in as my dept's interim manager was ordered back to corporate by CEO. Said person was also heavily involved in other offices as well.

Supervisor has settled down a lot. I had to laugh earlier this week when I found out the customs corporate officer had given the supervisor something complicated on the customs side about a month ago. Simply told supervisor, "Here - you do it." Well, supervisor has no clue how to even start. She asked for help from corporate officer for about a month, to no avail. I'm happy to see other people are beginning to see the light about the corporate officer. I heard supervisor talking about this complicated task (writing a letter and filing documents with CBP on an entry). I ended up doing it, even though the corporate officer wanted to eyeball it before it went to CBP. Turns out she didn't change a single word of what I'd written. When I asked supervisor why she hadn't asked me for help, I got no answer. Corporate officer has been trying for months to undermine me, by making anything I send to CBP go through her, but the funny part is, she reads them, but can't make heads or tails of about 75% of what has to be written, given the terminology used. Supervisor writes very poorly, spells even worse, and even verbally is continually using words really wrong. Even simple emails she sends to the department make me cringe.

Still no replacement for the manager I loved who was promoted. I hear someone might be close to being approved, but I'm not sure.

As for my customs broker license...

CBP is a freakin' mess. They've been heavily promoting for more than a year this new, streamlined program that will take the time to approve a license application from 12 months to 3 months. Hah! What a crock of BS! I got my letter that I passed on 11/13. Dropped application off at CBP local office on 11/14. I wasn't called to schedule my interview until 1/27 or so. Interview/digital fingerprinting was 2/6. Local port director wrote internal letter recommending I receive my license on 3/5 and my application was forwarded to CBP HQ in DC that same day. I emailed one of 3 broker compliance people several weeks ago. The response I received told me to "endure" (their words, not mine!) until I heard from them. Essentially, don't call us, we'll call you. It appears I will be fortunate if I receive my license by the end of the year.

My application situation isn't half as bad as others I know. I know two folks in other parts of the county, much smaller cities than mine. They are not near a larger CBP office that is doing the digital fingerprints/background check. When they were sent applications in the fall, they were sent paper fingerprint cards and had to go to local law enforcement agency to be fingerprinted. Well, we just learned that the FBI has stopped running paper fingerprint cards for the brokers license applicants. Anyone who has paper fingerprint cards goes to the bottom of the 450+ stack of applications in DC. Or they can travel, on their own dime, to a larger city where there is a CBP office with the electronic fingerprint capability.

One of my friends has a TWIC card from DHS due to where she works. She had to cough up $160, get background check and electronic fingerprints. CBP is refusing to allow those fingerprints from the TWIC card application - taken by another division of DHS - to be used for my friend's brokers license application. When my friend called CBP in DC, she got the voice mail of the same person who emailed me. His outgoing voice mail actually says to not bother leaving a message for him if you applied for your license less than 10 months ago.

Our tax dollars at work...[:(!]

I am still looking for other jobs, but frankly, I need my license. There was a great one up in Minneapolis that would have been perfect, very similar to what I do now, but with the added authority to make changes when necessary. But again, applicants must have their brokers license already in hand, not in progress. There are very few jobs that mention being in the license process is OK.

No license is holding up my $10K raise. However, the one positive thing GM did was to put in writing with HR that if I didn't have my license by June, I would get HALF my raise. So, I've got a $5K raise coming very soon.

That's it. Otherwise, I'm just busy as heck at work, as we're getting into the swing of peak shipping season (stuff coming in for back-to-school, Halloween, and Christmas). It will be extremely busy through October-early November, depending on the customers.

sweetana3
5-18-13, 5:41pm
Part of this is the spending limits in Congress causing furloughs in government offices. This in turn reduces moral and any care that them employees might have had in their jobs. I have been thru several of these over 31 years and it is always the same.

This was even before the fingerprint issues. We even had to have a manager go with employees to get the fingerprints done. Can you imagine the reduction in the productivity of a manager with a bunch of new employees all the time?

Never ever expect a government office to be efficient or in any way "real time" about anything.

Tradd
5-18-13, 7:55pm
Sweetana, actually the delays with processing brokers license applications go back months, way before the sequester. I have heard sagas from multiple people about what CBP has put them through over the past year or so. IMO, it all stems from the October 2010, April 2011, and October 2011 exam all having higher than usual pass rates (19-29%). That put a large number of applicants into the system. Last April's exam, with only 12 who passed, stemmed the tide for a little bit, but it was likely back on after October's exam (the one I passed) had an apparently large pass rate.

What has me and a number of friends steamed up is the backlog, yet CBP has been announcing all over the place about this new-fangled system that will cut the amount of time it takes to get your license by 9 months. There's a backlog of something like 450+ applications. The applications go through two people before they're signed. CBP is interfering with people's livelihoods, as well as endangering companies. If my company was still counting on me using my individual license to qualify their local operating permit from CBP, they'd have been in trouble, if they didn't have another person (corporate customs officer) to put their license up. We would have had to cease filing customs entries. That's a large part of our business.

My congresswoman has a form on her website for people who have issues with federal agencies to print a form and send it with any documentation. She has a form on her website where you fill it out, print, and send with appropriate documentation. I've printed out my email exchanges with CBP, news releases from CBP's website about streamlined application processing, an article on from a trade journal about it, and I'll include the letter notifying me I passed the exam.

I'm encouraging my friends in the midst of the application process to do the same, and I just forwarded them the publicly available stuff I've found.

Zoebird
5-23-13, 4:30am
it's great to read your update, Tradd.

I find that all government things -- regardless of government -- moves slowly. Last year at this time, i talked to immigration about getting sorted. They said not to apply too early because it wouldn't be read until later and there's a back log. I asked when the best time to apply would be, and they recommended nov or jan. I opted for jan, giving me more time to prep anyway.

I apply in jan, and they tell me that it won't even be given to an officer for review until may because of the "back log." we get a temporary work visa to cover the difference in time (ie, our visa was officially up Feb) which lasts until Nov.

I just got notice that our thing has been through first review, because we got a letter asking for a bit more evidence on a couple of things (turns out that the financials from the accountant weren't complete, so no big deal really). So, I submit that asking about an "estimated timeline" and was told "90 days from review" and I asked when they would review, they said 17 June since that's when I had to get my response back to them (never mind that I got the response back to them the next day).

So, 90 days from then, apparently, I'll have an answer. And if i don't get the visa, I have 30 days to appeal, and apply for another temp visa at the same time, and so it goes. Weird, right?

I am hopeful that we will have our residency visa by mid-Sept. Fingers crossed, right?

Also, this is their "new streamlined system." LOL

sweetana3
5-23-13, 5:21am
I used to reply to those Congressional letters. Sometimes you can do something but most often not. Many times our standard reply was a sort of it will be handled "first in first out" and this was the IRS. I have heard horror stories of the VA and other big agencies. Unless they have an internal advocate for customers, you wait in line and even then, it would not be fair to those already in line to have someone jump the line.

Streamlined systems always create chaos when they are implemented because they change procedures and work flow that is in place. I have live thru many.

Tradd
5-23-13, 9:28pm
I used to reply to those Congressional letters. Sometimes you can do something but most often not. Many times our standard reply was a sort of it will be handled "first in first out" and this was the IRS. I have heard horror stories of the VA and other big agencies. Unless they have an internal advocate for customers, you wait in line and even then, it would not be fair to those already in line to have someone jump the line.

Streamlined systems always create chaos when they are implemented because they change procedures and work flow that is in place. I have live thru many.

I'm actually trying more to get answers than speeding up my license, but if my going to my congresswoman somehow gets me my license sooner, so be it. The whole process isn't "fair." It's massively screwed up. The two friends who got shafted in the midst of the process by the FBI not running the fingerprint cards anymore are both having to drive more than six hours round trip to a bigger city where they can get electronically fingerprinted.