Originally Posted by
freshstart
I went for my mammo today and yet another front desk staff was rude to a patient. A patient showed up for her appt (a quite frail, elderly woman) who had a script in her hand and had an appt. The desk staff said it was the wrong prescription and she'd have to get the right one and re-schedule her appt and she said it rudely, the poor woman looked like she was going to cry and said it is hard for her to get out for appts, couldn't they just call her doctor? The same exact scenario was happening to me on the other side of the desk, the woman helping me said, "oh this script is incomplete, let me call your doctor and get the right one faxed over." The old lady leaves and the other receptionist goes, "she has the wrong script and thinks she's gonna just waltz in here and get her mammogram." My receptionist agreed with her even though she had just helped me out of the same situation. WTH? And the old lady was the only other person in the place, they weren't busy. I should've spoken up.