Back to the jist of this thread if I may: I'm thinking some of you have seen the full page ad taken out recently by the CEO of United Airlines detailing changes at United to stave off more PR nightmares? Does anyone here have any faith whatsoever that these changes will actually be implemented, if so, across the board, and that they will stick for any length of time? Count me as a no, based on my life experiences with Corporate America. But that's a predictable response coming from me - what do you'all think of United's claimed changes? Rob

