I had a routine physical exam in November 2014. I received a bill for $15 from UMass Memorial Medical Group on February 11, 2015. I called this office and said it's fully covered service on my Blue Cross Blue Shield insurance plan. There is no co-pay on this service.
The customer service rep I spoke with was able to look into the notes from the exam and explained that because my DR spoke to me about a preventive care mammogram and how I was doing with migraines, I am being charged for an "office Visit" in that part of the physical exam. She claims it went outside the realm of a preventive covered service.
I said, stop that nonsense! It's all part of the routine preventive care exam, you cannot dissect the conversation, which is none of anyone's business but mine and the DR, and charge me. She said she'd put the bill on hold and ask for an explanation of charges. Not sure what that is but no way am I paying for this. The customer service rep said this is becoming routine and not out of the norm.
What the HELL! What the HELL! I rarely see the doctor, only go for regular care and hardly use the system. Why is this being allowed? Why aren't consumers fighting back on this?