This spring, I was in The Secret Room on the 3rd floor of the Beretta salon in NYC, trying to get a word in edgewise about a shotgun I wanted built for me, while my daughter was busily discussing the history of the company with their top gunsmith in North America for her history class. They were having a great time.
His assistant came into The Room, telling him "Trump is on the phone again, he wants to know when he can have his gun back..." The gunsmith responded "Can't you see I'm talking to the young lady here, tell him to call back tomorrow sometime..."
I love guys who have their priorities down right.
After they chatted another hour, he turned to me to see about the gun I wanted built, talked me out of the $30k custom one, and found an off-the-rack $2k one they make that would work *better* for my needs with a mere $200 of modifications.
Customer service.