I do loathe the US health insurance system.
I spent two hours on the phone yesterday, dealing with two different insurers and 2 different state agencies (and narrowly avoiding talking to a 3rd, because the person at the second told me it would make things worse, and fixed my problem herself). Wasted time for all of us.
The facts:
I went down yesterday to pick up a medication at my pharmacy that is normally $0.79 cost to me, per month. It was, yesterday, $12.90, which seemed off, so I asked the pharmacist what the deal was. She typed away at her terminal a bit, and came back with “because you don’t have insurance, that’s odd. Looks like you won’t until 1/1/2025”.
I was unable to resolve the situation in the store via phone or phone-based web browser.
When I returned home, I dug into the problem. Turns out, last month, when it came time during “open enrollment” to indicate I wished to continue with my plan, Mistakes Were Made by the state-provided health insurance navigation system, which I am forced to use here. I had to give it some additional information, which seemed to be mostly address/identity related. During that process, it, without my consent, cancelled my current insurance, which had been valid until the end of this year, and put me on the lowest-level state-provided insurance plan. It then would not allow me to renew my existing plan, or select any other. I called my insurance-navigator specialist (someone paid by the state to unwedge things), and he fixed it up within 30 minutes, and had me properly signed back up, or so I thought.
Until I discovered to my horror yesterday that as a result of this 30 minute shell game in November, indeed I have had *no* insurance for nearly a month, and won’t have it until January. (Again, the cancellation of my current plan was done by a web-application and backend database, without my consent, and I suspect the implementers aren’t sophisticated enough to even *spell* “AI”…)
I was totally exposed, insurance-wise.
The people yesterday at the various agencies treated my issue with care and concern, and in only two hours of multi-agency cooperation, managed to unravel things, figure out what happened, and get me on at least some minimal coverage until the end of the month. (This coverage is horrid, my designated provider on this is the next county over, and would take me a day to get to, and has none of my medical information or history. But if I break a leg tomorrow, guess where I have to go…)
Anyways, the system needs redone top-to-bottom, but the way to do that is not by killing people in the streets.