Oh man, that sounds like a perfectly awful day...I am sorry you had to endure this! You do write a very, very compelling story though, I was on pins and needles to the end.
Hmm, the medical-industrial complex...scary stuff. I am in the middle of helping my mom through her knee replacement surgery and her stint in a rehabilitation center. Got to call her momentarily - I'm sure I will get an earful of the little things that weren't coordinated well for her today. The biggest thing I see is that they are short-staffed.