Rant and rave.

Rant: Last week I spent at a Road Scholar retreat for rug hooking class. Instructor was insulting and demeaning and I left in tears. Then she tried to do the same thing to the retreat's program director who later told me they fired her. Then the meals the whole week were subpar and in some cases awful. Almost everything was boiled,steamed or microwaved and of very poor quality. So, I submitted my evaluation after typing a 4 page word document of specifics which I copied into the online evaluation. I know it is read carefully by RS.

Rave: RS refunded my whole fee. The quality of their customer service call was exceptional. They listened carefully and had a lot of empathy.

It was the conference center that hired the instructor and provided the meals. I know RS will follow up appropriately.