(Do know it is because of covid) No one touches the refill cup but me and it touches nothing else. I place it under the spout of the coffee urn. Then I proceed to touch all the handles that are not sanitized. Plus I take the paper cup from an ungloved employee who handles credit cards and money (they did not have a card reader). The safest thing in the place for me is my refill cup that only I have touched.

I enjoyed my coffee and bagel but cannot get over the crazy lengths companies go to follow what they perceive as rules without common sense. The best in this situation would be to have masked and gloved employees (not the cashier) fill the paper cups behind the counter. But that is not their business plan.

First time we have gone to this business since before the pandemic. You can tell we do not visit coffee houses.

Our state is loosening up early April. Masks will be recommended but not mandated. Business rules will pretty much be back to pre pandemic rules.