The Credit Union I have been a member of for twenty or so years recently updated their online banking sight which has totally rendered my Quicken program to track expenses completely useless. This has literally been going on for SIX weeks. Even before they launched their new website, I was having trouble connecting to the bank and lodged at least eight calls to Quicken tech support to get them to help me fix things. The fixes only lasted a few days each. Then the bank launched their new website about three weeks ago, and for the first two weeks I couldn't connect to the bank at all. Then last week I was able to connect but their new online banking program doesn't "talk" to the Quicken program correctly so now there are double entries, a LOT of erroneous information in the wrong fields; the online balances between the bank and the program NEVER match up, etc, etc.

Things this has taught me: for over twenty years the exact counting of my monies going in and out of my life have been very important to me. It was a source of comfort and focus when I was a struggling single parent. It also fed my need for control. To be able to know these things to the exact penny when everything else in my life was spinning out of control helped calm me down. Seeing my savings grow, even in tiny increments, was very encouraging to me. To find places where I could cut back on spending also gave me a sense of control. And on a really practical level, Quicken is where I track my business expenses. Now everything is all screwed up and I have no idea if or when they are ever going to get this problem fixed.

When I call the bank to get updates, I can't get through. Sometimes the phone rings thirty times before I give up. Yesterday and today after I got through the phone tree, I was caller #78 in the que. I bet their IT Department wished they NEVER launched their new program...why can't they leave well enough alone? I had NO PROBLEM with the look of their online banking platform; now I hate the way it looks and operates.