Excellent trip to Xfinity (Comcast). My remote had a bad button, I checked the internet..they'd send one for $5.95 shipping or free if we go to the store. So off we went Sunday to TOWN! Walked in the door, kid at the door asked what we needed. I said a new remote. He took one out of the box right by the door and said, this will do!!!!! In and out in under a minute!!!!