Did the docs have any say in who was hired or fired from the front desk? To me, they are important, the first impression when you call or come in. And if it's a bad experience every time, you would think some patients will just switch docs. And for them not to remember your name? Ok, how can you possibly triage phone calls if you don't have the working knowledge of the freaking names of the people you work for? That sounds like hell, pure hell.
How is it now with the GP gone?
I am very lucky, I think I have a good team now and they are actually sometimes communicating with each other. And all have good nurses (the one with the wt thing, I have found her to be a nurse who isn't quite taking in the whole picture, so she just has a checklist of what needs to be done to everybody, she's very nice just not intuitive at all). And even good desk staff.