Something that is wonderful - and I believe most here would agree with me on this one point if nothing else - what the United Airlines Brand fiasco has done is to energize and motivate the travelling public to record and download any action an airline performs that is over the top....no excuses will work going forward, people will record, download, and let the court of public opinion roast a given brand. Couldn't happen to a more deserving industry, and my hope going forward is that such behavior spreads to all facets of public American life. As Martha Stewart used to say, It's A Good Thing. Rob