This is equally a Rant and a Rave.

Rave: Second technician came out this evening to inspect our new Lazyboy chair that does not work right. In 2 minutes he diagnosed two big missing screws that hold the base steady. 2 MINUTES. We have been trying to get Lazyboy to fix this since October.

Rant: First technician from same repair company told us it was not broken and was "just that way". I raised it to the BBB for the company selling something they did not deliver and got their attention. The repair company apparently sent a manager. Now we are going to get a package of parts and have the direct line to the company who will do the repair. Ends up being a manufacturing defect. Chair sent without quaility control and even without the remote.

Arggggg. Second technician said it was a good thing we kept at it.