In the past year I have been flying United a lot because they offer the best price and schedule for going to KS from here. A month ago right before getting on the plane we were told to leave our small carry-ons and they would put them under the plane. I was trying to get my meds out and not drop my tiny dog on the ground and the pilot stopped to help me. All the flight attendants have been nice too. I am not going to stop flying them. Of course the incident was horrible but we are talking about a very big company that employs many people. Southwest has always been nice to fly with but I am not going to pay more to do that.