Quote Originally Posted by dmc View Post
United has already settled. Looks like they will stay in business. As I said, this will soon be forgotten.
I don't think it will be forgotten anytime soon. It was a very racist and ageist act as well, in my opinion, thinking the small and elderly Asian guy would be easy to boot off the plane. United was incredibly inhumane in their act against this poor man. I found the whole thing horrifying, just how awful this act was against a customer that was already seated on the plane. I and family members, neighbors and friends will never fly United again. Thank God in this age of great technology this terrible act was on video for the world to see, without it United would have done nothing. The apology letter from United that Catherine posted above is crap in my opinion. Too little too late!